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    FAQ

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    and we'll get back to you within minutes.
    What is an ELD and why do I need one?

    An Electronic Logging Device (ELD) automatically records your driving time and Hours of Service (HOS) data. Since December 2017, the FMCSA has required most commercial motor vehicle drivers to use an ELD instead of paper logs. Failure to comply can result in fines, out-of-service orders, and damaged CSA scores.

    Can I manage multiple vehicles from one account?

    Absolutely. The Saturn ELD Fleet Manager Portal lets you monitor all vehicles, drivers, and HOS logs from a single dashboard. You can add or remove vehicles at any time, generate IFTA reports across your entire fleet, and receive real-time alerts for any compliance issues — all in one place.

    Is Saturn ELD FMCSA registered and compliant?

    Yes. Saturn ELD is fully registered with the FMCSA and meets all technical specifications outlined in 49 CFR Part 395. Our device is listed on the FMCSA's official ELD registry, so you can use it with full confidence during DOT roadside inspections.

    What happens during a DOT roadside inspection?

    When stopped by a DOT officer, simply open the Saturn ELD app and select the inspection mode. You can transfer your records to the officer via Bluetooth or display them directly on your phone screen. The entire process takes under 30 seconds and requires no internet connection.

    How long does it take to set up Saturn ELD?

    Setup takes under 2 minutes. Simply plug the device into your truck's OBD-II or 9-pin/15-pin diagnostic port, download the Saturn ELD app on any Android or iOS device, and pair via Bluetooth. No tools or technical expertise required — most drivers are fully operational before they leave the yard.

    How does IFTA reporting work with Saturn ELD?

    Saturn ELD automatically tracks mileage by jurisdiction using GPS data. At the end of each quarter, simply go to the Fleet Manager Portal and generate your IFTA fuel tax report with one click. All the mileage calculations are done automatically — no spreadsheets, no manual entry, no errors.

    Does Saturn ELD work without an internet connection?

    Yes. The device stores all logs locally, so HOS recording continues even in areas with poor or no cellular coverage. Data syncs automatically to the cloud as soon as connectivity is restored. During roadside inspections, records can be shared via Bluetooth without needing an internet connection.

    What support options are available?

    We offer 24/7 phone and email support, 365 days a year. Our average response time is under 4 minutes by phone. We also provide free onboarding assistance, video tutorials, and a comprehensive knowledge base. Premium plan customers receive a dedicated account manager for personalized support.